# Privacy Policy
Last Updated: September 6, 2026
At Wahran Live, we respect your privacy and are committed to protecting the personal information you provide when you use our online store.
This Privacy Policy explains what information we may collect, how we use it, how it may be shared, and how you can contact us regarding your personal information.
## 1. About Wahran Live
The Wahran Live online store is operated by:
شركة مجموعة وهران لايف لتجارة الجملة والتجزئة
Commercial Registration No.: 462080
License No.: 2022/14191
State of Kuwait
Email: wahranliveco@gmail.com
Phone: 51751036
Additional Phone: 99981005
## 2. Information We Collect
Depending on how you use our website, we may collect information such as:
- Your name
- Delivery address
- Billing information
- Email address
- Telephone number
- Order details
- Products purchased or viewed
- Account information, where applicable
- Communications you send to us
- Technical information relating to your use of our website
- Information collected through cookies and similar technologies
We only request information that is reasonably necessary to operate our online store, process orders, provide services, communicate with customers, and improve the shopping experience.
## 3. How We Use Your Information
We may use personal information to:
- Process and fulfill your orders.
- Arrange delivery of your purchases.
- Process payments through available payment providers.
- Communicate with you regarding your orders or inquiries.
- Provide customer support.
- Manage customer accounts where applicable.
- Improve our website, products, services, and shopping experience.
- Maintain website security and prevent fraudulent or unauthorized activity.
- Send marketing communications where you have provided the appropriate marketing consent.
- Meet applicable legal, regulatory, accounting, or business requirements.
## 4. Order and Delivery Information
When you place an order, we may use your name, contact information, delivery address, and order details to process and deliver your purchase.
We may share the information necessary to fulfill your order with payment processors, delivery companies, technology providers, or other service providers involved in completing the transaction.
## 5. Marketing Communications
Where permitted and where you have provided the appropriate consent, we may use your contact information to send marketing communications by email.
You may unsubscribe from marketing emails at any time by using the unsubscribe option included in the communication or by contacting us directly.
Our current checkout configuration allows customers to indicate their email marketing preferences.
SMS and WhatsApp marketing are not currently presented as marketing opt-in channels through our checkout.
## 6. Cookies and Similar Technologies
Our website may use cookies and similar technologies to support essential website functions, remember preferences, understand website usage, improve the shopping experience, and support analytics and other services.
Cookies may be placed by Wahran Live or by third-party service providers used to operate and improve the online store.
You may be able to manage or restrict cookies through your browser settings. Restricting certain cookies may affect some website functionality.
## 7. Shopify and Third-Party Service Providers
Our online store is powered by Shopify.
We may use third-party service providers to provide services necessary to operate our business, including payment processing, order fulfillment, delivery, website functionality, analytics, security, customer support, and marketing services.
These providers may process personal information on our behalf or independently according to their own privacy policies and applicable requirements.
We do not sell customer personal information as part of the normal operation of our online store.
## 8. Shopify Network Intelligence
Our current Shopify customer privacy settings have Shopify Network Intelligence enabled.
Shopify may use information processed through Shopify services together with other Shopify data to provide enhanced services, including product improvement, personalization, analytics, and advertising-related services, subject to Shopify's applicable policies and settings.
Information processed through Shopify may be handled according to Shopify's privacy practices and may be processed in jurisdictions outside Kuwait.
For more information about Shopify's handling of personal information, customers may review Shopify's applicable privacy documentation.
## 9. Payment Information
Payments may be processed through third-party payment providers.
Where payment processing is handled by a third-party provider, Wahran Live does not intentionally store customers' complete payment card details.
Payment providers may collect and process payment information according to their own privacy policies and security requirements.
## 10. Sharing of Personal Information
We may share personal information when reasonably necessary to operate our business, including with:
- Payment service providers
- Delivery and logistics providers
- Shopify and technology providers
- Website, analytics, and security service providers
- Customer support providers
- Professional advisors or service providers where reasonably necessary
- Government authorities or other parties where required by applicable law
We only intend to share information that is reasonably necessary for the relevant purpose.
## 11. International Processing and Data Storage
Customer information may be processed or stored outside the State of Kuwait.
Our current Shopify customer privacy settings indicate that customer data storage hosting is located in the **United States**.
Where personal information is transferred or processed internationally, such processing may be subject to the laws and privacy practices applicable in the country where the information is processed.
## 12. Data Security
We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
## 13. Data Retention
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including order fulfillment, customer support, business records, legal obligations, dispute resolution, security, and other legitimate business purposes.
When personal information is no longer reasonably required, it may be deleted, anonymized, or securely disposed of, subject to applicable requirements.
## 14. Your Privacy Rights
Depending on applicable law, you may have rights regarding your personal information, including rights to:
- Request access to personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of personal information where applicable.
- Object to or restrict certain processing where applicable.
- Withdraw marketing consent.
- Ask questions about how your personal information is collected or used.
Requests may be subject to verification and to any limitations or exceptions provided by applicable law.
To exercise a privacy-related right or ask a question about your personal information, please contact us using the information provided below.
## 15. Children's Privacy
Our website is not intended to knowingly collect personal information directly from children.
We encourage parents and guardians to supervise children's use of online shopping services.
If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review the matter.
## 16. Third-Party Websites and Services
Our website may contain links to or integrate with third-party websites, applications, payment services, social media platforms, delivery services, or other external services.
Those third parties may operate under their own privacy policies and terms.
Wahran Live is not responsible for the privacy practices of independent third parties except where applicable law provides otherwise.
## 17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, services, technologies, or applicable requirements.
Any updated version will be published on this page with a revised "Last Updated" date.
## 18. Contact Us
If you have any questions, requests, or concerns regarding this Privacy Policy or your personal information, please contact us:
Wahran Live
شركة مجموعة وهران لايف لتجارة الجملة والتجزئة
Commercial Registration No.: 462080
License No.: 2022/14191
Email: wahranliveco@gmail.com
Phone: 51751036
Additional Phone: 99981005
State of Kuwait