# Refund & Return Policy
Last Updated: September 6, 2026
At Wahran Live, we aim to provide our customers in Kuwait with a clear and fair return, exchange, and refund experience.
This policy applies to purchases made through the Wahran Live online store and is intended to operate alongside the applicable consumer protection laws and regulations of the State of Kuwait.
## 1. Return Period
Customers may request a return or exchange within 14 days from the date of purchase stated on the purchase invoice, subject to the conditions of this policy and applicable Kuwait consumer protection requirements.
The product must be returned in its original condition.
## 2. Return Conditions
To be eligible for a return or exchange:
- The product must be in its original condition.
- The product must not have been used, damaged, altered, or improperly handled.
- Original packaging, accessories, tags, and other items supplied with the product should be included where applicable.
- Proof of purchase or the original invoice may be required.
We may inspect returned products before approving a return, exchange, or refund.
## 3. Products Subject to Special Return Conditions
Certain categories of products may be subject to special return or exchange conditions under applicable Kuwait consumer protection requirements.
Where applicable, the relevant return or exchange conditions will be communicated to the customer at the time of purchase.
## 4. Damaged, Defective, or Incorrect Products
If you receive a defective, damaged, incorrect, or incomplete product, please contact us as soon as possible after receiving your order.
We will review the issue and, where applicable, arrange an appropriate solution in accordance with our policy and applicable Kuwait consumer protection requirements.
## 5. Refunds
Once a return has been received and approved, the refund will be processed using the applicable payment method, subject to the procedures of the relevant payment provider or financial institution.
The time required for the refunded amount to appear in the customer's account may vary depending on the payment method and the customer's bank or payment provider.
## 6. Delivery and Return Costs
For returns relating to defective, damaged, incorrect, or incorrectly supplied products, Wahran Live will review the case and handle the applicable return arrangements appropriately.
For other returns or exchanges, any applicable delivery or return costs will be handled according to the circumstances of the order and applicable requirements.
## 7. Exchanges
Where an exchange is requested and the replacement product is available, Wahran Live may arrange an exchange subject to the applicable return conditions.
If the requested replacement product is unavailable, another appropriate solution may be offered, including a refund where applicable.
## 8. Promotional and Discounted Products
Products purchased during promotions, discounts, or special offers remain subject to applicable consumer protection requirements.
Any additional promotional conditions will be clearly communicated to the customer at the time of purchase and will not remove rights that cannot legally be excluded.
## 9. How to Request a Return or Refund
To request a return, exchange, or refund, please contact us using:
Email: wahranliveco@gmail.com
Phone: 51751036
Additional Phone: 99981005
Please provide your order number or purchase invoice and explain the reason for your request.
## 10. Consumer Rights
Nothing in this policy is intended to limit, exclude, or waive any rights granted to consumers under the applicable laws and regulations of the State of Kuwait.
Wahran Live reserves the right to review each return, exchange, or refund request based on the circumstances of the purchase, the condition of the product, applicable law, and this policy.
## 11. Contact Us
Wahran Live
شركة مجموعة وهران لايف لتجارة الجملة والتجزئة
Commercial Registration No.: 462080
License No.: 2022/14191
Email: wahranliveco@gmail.com
Phone: 51751036
Additional Phone: 99981005
State of Kuwait