سياسة الخصوصية
Last updated: September 6, 2026
Last Updated: September 2026
1. Introduction
Wahran Live ("Wahran Live", "we", "us", or "our") respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit or use our online store, place an order, contact us, or otherwise interact with our services.
By using our website or purchasing from us, you acknowledge that you have read and understood this Privacy Policy.
This Privacy Policy is intended for customers in the State of Kuwait and is designed with applicable Kuwaiti privacy and data-protection requirements in mind.
2. Personal Information We Collect
Depending on how you interact with our store, we may collect the following information:
- Full name
- Delivery and billing address
- Email address
- Telephone or mobile number
- Order and purchase information
- Products purchased, returned, or exchanged
- Payment-related information necessary to process your order
- Communications and inquiries you send to us
- Marketing preferences
- Information you provide when subscribing to promotional communications
- Technical information relating to your use of our website, such as IP address, browser type, device information, and website activity
- Cookies and similar technologies used to operate, secure, analyze, and improve our website
We only seek to collect information that is reasonably necessary for the purposes described in this Privacy Policy.
3. How We Use Your Information
We may use your personal information to:
- Process and fulfill your orders.
- Arrange delivery and provide order-related services.
- Process payments and prevent fraudulent or unauthorized transactions.
- Communicate with you about your orders, requests, returns, or customer-service inquiries.
- Maintain and manage your customer account, where applicable.
- Improve our website, products, services, and customer experience.
- Maintain the security and functionality of our online store.
- Comply with applicable laws, regulations, legal obligations, and lawful requests from competent authorities.
- Send marketing communications where you have provided the required consent or otherwise where permitted by applicable law.
- Measure and understand the effectiveness of our marketing and website activities.
We do not use personal information for purposes that are incompatible with the purposes described above unless permitted or required by applicable law.
4. Marketing Communications
If you choose to receive marketing communications from Wahran Live, we may use your contact information to send you information about products, promotions, offers, or other updates.
Marketing communications may be sent by email and, where separately enabled and appropriately consented to, through other communication channels.
You may withdraw your marketing consent at any time by using the unsubscribe mechanism included in marketing communications or by contacting us.
Important: Transactional communications relating to an order, payment, delivery, account, security, or customer-service request may still be sent when necessary to provide the service you requested.
5. Cookies and Similar Technologies
Our website may use cookies and similar technologies to:
- Keep the website functioning properly;
- Remember certain preferences;
- Understand how visitors use our website;
- Improve website performance and functionality;
- Support security and fraud prevention; and
- Support marketing and personalization activities where applicable.
Where applicable, cookie choices may be managed through the cookie controls provided on our website.
Some cookies may be provided by Shopify or by third-party services that we use to operate and improve our store.
6. Shopify and Service Providers
Our online store is operated using Shopify.
Shopify and other service providers may process personal information on our behalf or as necessary to provide services such as:
- Website hosting and operation;
- Payment processing;
- Order processing;
- Delivery and fulfillment;
- Fraud prevention and security;
- Customer communications;
- Analytics;
- Marketing and advertising services; and
- Technical support.
We require service providers to handle personal information in accordance with applicable requirements and only for legitimate business purposes.
7. Payment Information
Payments may be processed through third-party payment service providers.
We do not generally store complete payment-card details on our own systems. Payment information may be collected and processed directly by the applicable payment provider in accordance with its own privacy and security practices.
8. Sharing of Personal Information
We may disclose personal information where reasonably necessary to:
- Shopify and our technology providers;
- Payment service providers;
- Delivery and logistics providers;
- Customer-service and operational providers;
- Analytics and marketing service providers;
- Professional advisers and service providers;
- Government authorities, regulators, courts, or law-enforcement authorities where legally required or permitted; and
- Other parties where disclosure is necessary to protect our rights, customers, property, or the security of our services.
We do not sell your personal information as a standalone commercial product.
9. International Data Transfers and Storage
Some service providers used to operate our online store may process or store personal information outside Kuwait.
For example, our Shopify configuration currently indicates that data storage hosting is located in the United States.
Where personal information is transferred or processed outside Kuwait, we take reasonable steps to ensure that such processing is carried out through appropriate service providers and in accordance with applicable legal and regulatory requirements.
10. Data Security
We take reasonable technical, organizational, and administrative measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, misuse, or destruction.
However, no electronic transmission or storage system can be guaranteed to be completely secure.
11. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:
- Completing transactions;
- Providing customer service;
- Maintaining appropriate business and transaction records;
- Resolving disputes;
- Preventing fraud and misuse;
- Complying with legal and regulatory obligations; and
- Enforcing our agreements and protecting our legitimate business interests.
When personal information is no longer reasonably required, we will take appropriate steps to delete, anonymize, or securely dispose of it, subject to applicable retention requirements.
12. Your Privacy Rights
Subject to applicable laws and regulatory requirements, you may have rights relating to your personal information, including the ability to:
- Request information about the personal data we hold about you;
- Request correction of inaccurate or incomplete information;
- Request deletion or cessation of processing where legally applicable;
- Withdraw consent where processing is based on consent;
- Object to certain uses of your personal information where legally applicable; and
- Request information about how your personal information is processed.
Requests may be submitted using the contact details provided below.
We may need to verify your request before taking action in order to protect your information and prevent unauthorized requests.
13. Children's Privacy
Our services are not intentionally directed at children.
We do not knowingly collect personal information from children in circumstances where applicable law requires parental or guardian consent.
If we become aware that personal information has been collected from a child in circumstances where such collection was not permitted, we will take appropriate steps to address the situation.
14. Third-Party Websites and Services
Our website may contain links to third-party websites, applications, payment services, social-media platforms, or other services.
We are not responsible for the privacy practices of third parties. We recommend reviewing the privacy policies of those third parties before providing them with personal information.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or applicable legal and regulatory requirements.
When we make changes, we will update the "Last Updated" date at the beginning of this Privacy Policy.
Contact
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call +965 9998 1005 or email us at wahranliveco@gmail.com or contact us at Wahran Live Group Company for Wholesale & Retail Trading L.L.C, Jaber Al-Mubarak Street, UNIT4, 00020 Al Kuwayt KW-KU, Kuwait.