Terms of Service

Last Updated: September 6, 2026

Welcome to Wahran Live.

These Terms of Service govern your access to and use of the Wahran Live online store and any purchases made through our website.

By accessing our website, creating an account, placing an order, or purchasing any product through our online store, you acknowledge that you have read, understood, and agreed to these Terms of Service.

If you do not agree with these Terms, please do not use our website or place an order through it.

1. About Wahran Live

The online store is operated by:

شركة مجموعة وهران لايف لتجارة الجملة والتجزئة

Commercial Registration No.: 462080
License No.: 2022/14191

Wahran Live operates as a wholesale and retail trading business in the State of Kuwait.

For customer support and inquiries:

Email: wahranliveco@gmail.com
Phone: 51751036
Phone: 99981005

2. Use of Our Website

You agree to use the Wahran Live website only for lawful purposes and in a manner that does not:

• Violate any applicable laws or regulations in the State of Kuwait.

• Infringe the rights of Wahran Live or any third party.

• Attempt to gain unauthorized access to our website, systems, accounts, or customer information.

• Interfere with the normal operation or security of the website.

• Submit false, misleading, fraudulent, or unauthorized information.

• Use the website for any unlawful or abusive activity.

We reserve the right to restrict or suspend access to the website where reasonably necessary to protect the website, our customers, or our business, subject to applicable law.

3. Customer Accounts

Certain features of the website may require you to create a customer account.

You are responsible for providing accurate and up-to-date information and for maintaining the confidentiality of your account credentials.

You are responsible for activities carried out through your account unless the activity resulted from circumstances outside your reasonable control.

We may suspend or terminate an account where there is reasonable evidence of misuse, fraud, unauthorized activity, or violation of these Terms.

4. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, prices, and availability displayed on our website are accurate.

However, product images may vary slightly from the actual product due to photography, lighting, screen settings, packaging changes, or manufacturer updates.

We reserve the right to correct errors, update product information, or change product availability when necessary.

Nothing in this section limits any rights available to consumers under applicable Kuwait laws.

5. Prices

All prices displayed on the website are stated in Kuwaiti Dinars (KWD) unless otherwise indicated.

Prices may be changed from time to time.

Any applicable delivery charges or other additional charges will be displayed to the customer where applicable before the order is completed.

If an obvious pricing or technical error occurs, we may contact the customer to clarify the order or take an appropriate action in accordance with applicable law.

6. Orders

When you place an order through the website, you are submitting a request to purchase the selected products.

An order is subject to product availability, successful payment where applicable, and our ability to fulfill the order.

We may contact you to verify order details when reasonably necessary.

We reserve the right to refuse or cancel an order in circumstances including suspected fraud, unauthorized transactions, significant technical errors, inaccurate pricing caused by an obvious system error, or inability to fulfill the order.

If an order is cancelled after payment has been received, any applicable refund will be processed in accordance with our Refund & Return Policy and applicable requirements.

7. Payment

Customers must provide valid and accurate payment information when completing an order.

Payments may be processed through third-party payment providers and financial institutions.

Wahran Live does not intentionally store customers' complete payment card details where payment processing is handled by a third-party payment provider.

You agree that payment information submitted during checkout must be authorized for the transaction.

8. Delivery

We deliver orders according to the delivery options and locations available at checkout.

Estimated delivery times may vary depending on the delivery location, product availability, order volume, holidays, weather conditions, courier operations, or circumstances beyond our reasonable control.

The customer is responsible for providing accurate delivery information.

If incorrect or incomplete information provided by the customer results in a delivery problem, additional arrangements or charges may apply where permitted.

9. Returns, Exchanges and Refunds

Returns, exchanges, and refunds are governed by our Refund & Return Policy.

Nothing in these Terms is intended to limit or exclude any mandatory consumer rights available under the applicable laws and regulations of the State of Kuwait.

Customers should review the Refund & Return Policy before completing a purchase.

10. Promotions and Discounts

Promotional offers, discounts, coupon codes, and special campaigns may be subject to additional terms communicated at the time of the promotion.

Unless expressly stated otherwise, promotional offers may be limited by product availability, validity period, quantity, or other conditions.

Promotional terms will not be interpreted as removing any consumer rights that cannot legally be excluded.

11. Intellectual Property

All content available on the Wahran Live website, including but not limited to:

• Logos and trademarks;

• Brand names;

• Product images;

• Graphics;

• Website design;

• Text;

• Product descriptions;

• Videos;

• Layout and visual elements;

is owned by Wahran Live or used with appropriate authorization, unless otherwise stated.

You may not copy, reproduce, distribute, modify, publish, sell, or commercially exploit website content without prior written permission from the relevant rights holder, except where permitted by applicable law.

12. Third-Party Services and Links

Our website may use third-party services, including payment providers, delivery providers, technology providers, analytics services, or other service providers necessary to operate the online store.

Third-party services may have their own terms and privacy policies.

Wahran Live is not responsible for the independent terms, policies, or practices of third-party websites or services, except to the extent required by applicable law.

13. Privacy

Your use of the website is also subject to our Privacy Policy.

Our Privacy Policy explains what personal information we collect, how we use it, how it may be processed or shared, and how customers may contact us regarding their personal information.

By using our website, you acknowledge that you have reviewed our Privacy Policy.

14. Website Availability

We aim to keep the website available and functioning properly.

However, temporary interruptions may occur due to maintenance, technical problems, security incidents, internet or hosting issues, third-party service interruptions, or circumstances beyond our reasonable control.

We do not guarantee that the website will always be uninterrupted, error-free, or available at all times.

Nothing in these Terms excludes liability that cannot legally be excluded.

15. Prohibited Activities

You may not use the website to:

• Commit or facilitate fraud.

• Attempt unauthorized access to the website or its systems.

• Introduce malicious software or harmful code.

• Interfere with website security or functionality.

• Use automated systems to access or collect website content without authorization.

• Impersonate another person or provide misleading information.

• Engage in activities that violate applicable laws or regulations in Kuwait.

16. Limitation of Liability

To the extent permitted by applicable law, Wahran Live shall not be responsible for losses resulting solely from circumstances outside our reasonable control, including interruptions caused by third-party service providers, telecommunications failures, natural events, or other force majeure circumstances.

Nothing in these Terms excludes or limits any liability, warranty, consumer right, or legal protection that cannot lawfully be excluded or limited under applicable law in the State of Kuwait.

17. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our services, website, business operations, or applicable legal requirements.

The updated version will be published on this page with a revised "Last Updated" date.

Your continued use of the website after an update may constitute acceptance of the updated Terms to the extent permitted by applicable law.

18. Governing Law

These Terms of Service are governed by the applicable laws and regulations of the State of Kuwait.

Any dispute arising from the use of the website or purchases made through it shall be handled in accordance with the applicable laws and jurisdiction of the State of Kuwait.

Nothing in these Terms prevents a consumer from exercising any mandatory rights or remedies available under applicable Kuwait law.

19. Customer Complaints and Contact

If you have a question, complaint, or concern regarding an order or your use of the website, please contact us first so that we can review and address the matter.

Wahran Live
شركة مجموعة وهران لايف لتجارة الجملة والتجزئة

Email: wahranliveco@gmail.com
Phone: 51751036
Phone: 99981005

We will make reasonable efforts to review customer inquiries and complaints and provide an appropriate response.

20. Acceptance of These Terms

By using the Wahran Live website or placing an order through our online store, you acknowledge that you have had the opportunity to review these Terms of Service and agree to be bound by them, subject to your rights under applicable law.

If you do not agree with these Terms, you should not use the website or place an order.