# Terms of Service
Last Updated: September 7, 2026
Welcome to Wahran Live.
These Terms of Service govern your use of the Wahran Live online store and any purchases made through our website.
By using our website or placing an order, you agree to these Terms of Service and our applicable store policies.
## 1. About Wahran Live
The Wahran Live online store is operated by:
شركة مجموعة وهران لايف لتجارة الجملة والتجزئة
Commercial Registration No.: 462080
License No.: 2022/14191
Business Activity: Wholesale and Retail Trade
Legal Entity: Limited Liability Company
State of Kuwait
## 2. Using Our Website
You agree to use our website for lawful purposes and in accordance with applicable laws and regulations in the State of Kuwait.
You must not use the website to engage in fraud, unauthorized access, interference with website security, or any other unlawful activity.
## 3. Products and Information
We make reasonable efforts to ensure that product descriptions, images, prices, specifications, and availability are accurate.
Product images and packaging may vary slightly from the actual product due to photography, screen settings, or manufacturer updates.
Product availability may change without prior notice.
## 4. Prices and Orders
All prices are displayed in Kuwaiti Dinars (KWD) unless otherwise stated.
When you place an order, you are requesting to purchase the selected products.
Orders are subject to product availability and our ability to fulfill the order.
We may contact you to confirm order details where reasonably necessary.
If an obvious technical, pricing, or inventory error occurs, we may contact you to clarify or take an appropriate action in accordance with applicable law.
## 5. Payment
Payments may be processed through available third-party payment providers.
Customers are responsible for providing valid and accurate payment information.
Where payment processing is handled by a third-party provider, Wahran Live does not intentionally store customers' complete payment card details.
## 6. Delivery
We provide delivery across the State of Kuwait.
Confirmed orders are generally delivered within 24 hours, with same-day delivery whenever operationally possible.
The standard delivery fee is 1 KWD per order.
Orders over 10 KWD qualify for FREE DELIVERY.
Delivery times may occasionally be affected by circumstances beyond our reasonable control.
## 7. Returns, Exchanges and Refunds
Returns, exchanges, and refunds are governed by our Refund & Return Policy.
Nothing in these Terms is intended to limit or exclude any consumer rights provided under applicable laws and regulations of the State of Kuwait.
## 8. Promotions
Discounts, promotional offers, and special campaigns may be subject to additional conditions communicated at the time of the promotion.
Promotional terms will not remove any consumer rights that cannot legally be excluded.
## 9. Intellectual Property
All website content, including logos, trademarks, product images, text, graphics, product descriptions, and other materials, is owned by Wahran Live or used with appropriate authorization unless otherwise stated.
Unauthorized copying, reproduction, distribution, modification, or commercial use of website content is prohibited except where permitted by applicable law.
## 10. Third-Party Services
Our website may use third-party services such as payment providers, delivery services, technology providers, analytics services, and other services required to operate our online store.
Third-party services may have their own terms and privacy policies.
## 11. Privacy
Your use of our website is also subject to our Privacy Policy, which explains how customer information is collected, used, processed, and protected.
## 12. Website Availability
We aim to maintain a reliable and accessible website.
However, temporary interruptions may occur due to maintenance, technical problems, security issues, third-party service interruptions, or other circumstances beyond our reasonable control.
## 13. Changes to These Terms
We may update these Terms of Service from time to time.
Any updated version will be published on this page with a revised "Last Updated" date.
## 14. Governing Law
These Terms of Service are governed by the applicable laws and regulations of the State of Kuwait.
Nothing in these Terms limits any mandatory rights or protections available to consumers under applicable law.
## 15. Contact Us
For questions, complaints, or assistance regarding our website or your order, please contact us:
Wahran Live
شركة مجموعة وهران لايف لتجارة الجملة والتجزئة
Email: wahranliveco@gmail.com
Phone: 51751036
Additional Phone: 99981005
State of Kuwait